Repeated unauthorised transactions on Capitec account – zero urgency, no protection of funds

I am currently experiencing a serious issue with 14 unauthorised transactions on my Capitec account, all coming from the same online providers.

This is now the third occurrence of the exact same problem. On the first two occasions, the transactions were reversed. However, they are happening again, despite the fact that the account or service linked to these transactions was cancelled a long time ago and should not be able to debit anything.

Capitec can clearly see that:

the transactions are unauthorised

they are recurring

they come from the same providers

they should not be occurring at all

Yet the transactions are still being allowed to go through.

Because of this, I am now left without access to my own money, while being told to wait for the ***** department to “follow its process”.

What is deeply concerning is the complete lack of urgency and escalation from Capitec’s WhatsApp and online support agents. Even when it is obvious that this is a repeat pattern, there is:

no immediate intervention

no temporary protection of funds

no effort to stop further debits

The response is always the same: wait for the ***** department.

Leaving customers without money while repeated unauthorised transactions continue is unacceptable. When the same ***** happens multiple times, this is no longer an isolated incident — it is a failure to protect customers and their funds.

I am posting this publicly because I am exhausted by the lack of accountability, and because other customers deserve to be aware of how this is being handled.