Reopen my account capitec

Zamambo Pakade ********** 801 account was closed because someone i sent money her account was reported ********** by someone of which i do not understand why my account was closed. Went to the bank and they just fumbled and telling me the person reported my friend will be 1 updating my status from to hold to be opened. How come i should wait for the person i dont know and i did not recieve money from and never sent money to her. Capitec is very disappointing please help me out with reopening my account My number ********** 420/ ********** 159