Remove the word service from Merchant Service

I completed an application for a card machine and merchant services before Easter. I then heard nothing further from Capitec and I was concerned because my shop was opening on April 14th. I received a call on the afternoon of the 13th and Andrew delivered a second hand machine. He said it was temporary and he would bring a new machine on Monday16th at 10h00. 10h00 came and went and I phoned him to see where he was but he didn't answer. He phoned me back a couple of minutes later and said his car wont start can he come the following day at 09h30. Needless to say that didn't happen either and I haven't heard a word since. I am appalled at the service I have received from Capitec. I want nothing further to do with Capitec and will not be paying for a ****py machine for the 5 days I've had it. I have requested that someone collect this machine and again have heard nothing. My tolerance levels for poor service have been exceeded by the lack of service from Capitec.