Remove the hold on my account.

I am very disappointed with Capitec. My account was placed on hold after they claimed some funds that came in were “proceeds of *****.” Its been 6 weeks. I immediately sent an affidavit and all the proof they requested, and I’ve been following every instruction they gave me.

Even after doing everything right, some of my money is still stuck on hold, and the communication is honestly terrible. Every time I call, I get different answers and no real progress. This situation is affecting my life because I can’t access my own money, and it’s been extremely stressful.

I just want Capitec to resolve this urgently, give clear feedback, and stop making customers run in circles when we have already provided all the information they asked for.