OM
Olivia M

1 reviews | Active since Nov 2017

13 Nov 2017, 16:23

Remove my number from your system

Every day i receive 50 calls from your call centre, i think its debt collection - the agents are rude when i ask them to remove my number from your system, this has been happening for almost 3 months now. i ts annoying and irritating to deal with wrong calls

0
Replies (3)
Capitec Bank
Capitec Bank's reply14 Nov 2017, 08:00
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

***

Capitec Bank
Capitec Bank's reply20 Nov 2017, 13:11
Official

I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply23 Nov 2017, 08:56
Official

Good day

I have been trying to contact you via telephone and email to assist with the above matter but to no avail. I am closing the matter on my side, should you wish to have the matter open again kindly email ***

Nwabisa Tom

Complaint Management

Capitec Bank