Remove my debt review status from your system

My Name is Truman Zitha (***)

Before i get into it, i must say that i am really really disappointed by the service I've been getting from Capitec. Some of your staff member don't even know you have a team/department that deals with debt review queries, SHOCKING!!!

Earlier on this year i tried to apply for credit from Capitec and the consultant lady told me that the system shows i am under debt review. I was very surprised, but i didn't take it serious coz i know my debt review status was cleared back in 2018 So last week on the 9th, i thought nah let me sort this out coz one day i will need to apply for credit from capitec. I was told i need to send my document to ***, which i did. I was told i wil get feedback within 3-5 days, i never got feedback. Here's what gets me, whenever i called to follow up, your call centre agents dont even know there's a department that deals with debt review queries. I don't know how many times they hung up the phone coz they kept telling me there's no such department. Its a real struggle for me to get through to that department

When i kept calling, eventually I'd find this smart guy who would transfer me to the department i am looking for. From here, i thought, "wooow smooth sailing". No it gets worse. I still had to speak to another call centre department who asked me a whole lot of questions rather than checking my email and confirming that they received it. Eventually after going back and forth, this lady checked with the debt review guys and the feedback was that i sent the wrong docs. Bare in mind i was not given the feedback i was promised, secondly, i sent the correct docs. There is a court order document attached confirming that i am no longer under debt review. And i dont know why i am being flagged by capitec coz i never had any debt with capitec

Anyway, long story short, i am really frustrated by the lack of feedback and some of your staff member not knowing what they need to do. I sent the required docs, please remove the debt review thing from your system and also update my score on YOUR app.