Remove hold

Hi I am not happy client from capitec I sell bitcoin to sum one on binance exchange after he pay me he reported my capitec account for fruad then I have submitted invoice from binance and proof of payment then capitec removed hold on my account but capitec send other banks email who I send money they account on hold bcoz of capitec I go to capitec bank so many time to ask them they must email to those banks who I send money from my capitec so they bank remove hold on my beneficiary account