Remote pin not secured !!!! No trust in Capitec

My daughter was ****med and her SIM card was ****** on 28 June 2022 which we only realized on 3 June 2022. However,the ******* were able to do cash send translations of R1000 , 3 times and airtime purchases from the 28 June 2022 using the Capitec account linked to her number. I am the only one who knows the remote pin. How is it possible that the ********** were able to know the remote pin ? Negligence was on my daughters part however how do we trust your system of ********** are able to buy pass our Remote pins ???????