REMOTE MOBILE APPLICATION

I downloaded the Capitec Application before and I was able to use it before the update on the 01 Aug 2015. I have a tablet and use it as my phone (i.e.receive and make calls etc). Yesterday I tried to do my Online banking only to find that I was suppose to upgrade. I then went to the play store and apparently the new application is not supported by my phone. I went inside the branch at Edenvale and I was told that I have to get a token in order to access my online banking. A token which costs ME R70.00. What I dont understand is:<br> 1. I had the capitec applicaiton and was able to do my Online banking before the upgrade<br> 2. Why do I need to pay for a token whilst I had the application in the first place<br> 3. Why would Capitec upgrade services and exclude other phones which was able to download the previous versions with no problem?<br> 4.Does this mean I have to get a new phone to access the application? Where do I get money for a new phone?<br> 5. Does this mean I have to change banks? <br> <br> I am really dissapointed and would appreciate the above matter to be considered and taken into consideration when it comes to treating the customer fair (TCF)