Remote banking NOT making my life easy

I bought R80 electricity last night. Deduction was made and still no electricity token. Units ran out so I am sitting with no electricity. Phone customer care, they can only escalate after 24 hours, which means my food is starting to go off, but that don't bother them because the 24 hours must first pass which will only be tonight at about 6pm. So I wonder who will be paying for all the meat that will go off.......can't be me because the deduction on my account was made........paying for something I am not getting and causing problems now in my life.....SO PATHETIC!!