Remote banking app suspended , nightmare from hell trying to open it up again

No alternative to log into Internet banking , because its requesting a token number that i can only get from the Remote banking app. I had to wipe my phone due to personal reasons , reinstall capitec app but used the wrong username multiple times , it was suspended , i used the correct one but still it won't let me proceed . Trying to log into Internet banking is also a nightmare . Phoning Capitec took all my airtime then ontop of it all , they wont assist me on Facebook , disgusting service ever.