Remote banking app?

Several months ago on advice from the bank I cancelled my token and got the remote banking app. It worked fine till last week when I was told it was offline. I was shown how to use the app to get a token to do my banking onlinbe. Tried again today and was told to upgrade. Tried to do that and was notified my device was not supported, even though I have had no problems for the past several months. Now I can not do any banking and have got no help only to be told I need to go into the bank and cough up R70 for a token generator. What the hell? I want an answer and access to my banking. Oh. App**** for a loan a month ago online. Where the hell is my result? Poor poor poor form Capitec