RELUCTANCE OF CAPITEC TO PAY MY MOTHER MONEY AND CLOSE HER ACCOUNT

My mother passed on in June 2021. After burial I reported her as deceased at Capitec Bank in Heidelberg Voortrekker Street branch. I requested that they allow us to have access to her. account and my plea was rejected because we didnt have a letter of authority then. We are eight siblings and scattered in the country. It was not easy to come together to visit the Masters Court.

We managed to gather all required documents last year December and a letter of authority was issued. We chose the two eldest siblings to look after the estate because they stay at our homestead and they are not working either. Moreover, they are computer illiterate and they are not fami**** with uding technology.

Mind you, im not on the letter of authority but obligated to lend a hand where necessary. I took then to Capitec to open a file and submit the necessary documents. These are the documents submitted to release the money into my brother's account which he has with Capitec. 1. My mother 2 ID copies with deceased stamp on both docs _ one bearing her ****en name and the other bearing her marriage surname. 2. Letter of authority which we got from 27 December 2025 but our names are in the court system just in case we just nominated my brother and sister to take card of stuff cause of their availability 3.My brother's ID Copy 4. My brother's Capitec account confirmation letter where the money must be paid into 5. MY sister ID Copy certified 6. Affidavit by my brother indicating that he has an agreement with my sister to have the money paid into his Capitec account 7. Affidavit by Julia whereby she says she is on the letter of authority but she agrees that the money must be paid into her brother account.

I went to Capitec before good Friday and spoke to the branch manager who is aware that all documents have been submitted and she promised that the money would be paid on when 7 _ 14 working days.

When they are supposed to pay, they come with irrelevant stories. The manager sent me an email from head office which still seeks all the documents we have submitted.

Unless otherwise someone within. CAPITEC head office stole the amount be ause they called me and said irrelevant things.

The money is not coming to me, its going to my brother's account. He is tired of going to Capitec with nothing becoming fruitful. He doesn't have money to put petrol when Capitec is ot willing to pay the money.

TALK TO THE BRANCH MANAGER, SHE IS ALDO SHOCKED THATS WHY I THINK SOMEBODY STOLE THE MONEY. TELL THEM I WILL NEVER LEA E A Y STOBE UNTURNED UNTIL THEY PAY THE MONEY INTO DAVIDS ACCOUNT.

Very ***** way of handling people's money especially when they have an audacity of saying they will close the matter. How come they close the case when the didnt pay the money. Can they also pay the money wth interest because they used it since 2021.

The branch manager is the one who finalised everything and confirm when will the money be paid. She wax also shocked when she realised thst head office is reluctant yo pay.

They need just to pay the money into David's account.

She might be having g two IDs but they can see its the sane person. Other banks didn't give us a go around that is why I suspect that the money has disappeared from head office. I believe in Hello Peter and ask them to call David or Julia for confirmation as affidavits were submitted. They are holding on the money be cause they are making more money since, 2021

Regards Hello Peter.