Relief assistance

To whom it may concern

It is so unfortunate how I am not being allowed a payment break on my loan as I am having a financial challenge at the moment and I wanted to be assisted at the Protea Glen branch on Saturday and the lady advised that they could not help.

Should I change banks in order to get the relief that I am trying to arrange on.

I am aware of my loan and i'm making regular payments but I would like a 2 week relief period so I can sort out my other things.

Please get back to me if you are willing to help me as your client.