Release my money!!!

My fiancé has been battling for the past 12 months to receive and send money. He had a mishap with Sars but all is cleared and he has confirmation from Sars which he submitted to Capitec. To date his funds received shows in the account balance but is not available (not released).

His salary is only released when contacted by his employer. Any payments made either at the branch or on the app are lying somewhere in a suspense account but no one (not even their head office) can tell him why it is not released into the beneficiaries' bank accounts. He contacts them on a daily basis. They confirm that the funds paid to the beneficiary has gone off his account but it never reaches the beneficiary's bank account.

Please assist as he is living off company petrol vouchers to survive.

Thank you. For and on behalf of JM Bosman