Release my funds

Good day, I had R1050 something in one of my flexible account named (Luxury) before the 12th this month. I purchased R50 electricity on the 12th November using the same account, after purchasing the electricity...suddenly and unexpectedly when I checked my balance, Capitec took my R1000 and put it on hold, now I can't do anything transaction with my own money. Can you imagine? This Capitec is so unprofessional because even now I can't have access to my money. So sad😔