Release my Avis deposit

I seek a refund on my hold deposit to Avis. I had told more than 10 people to never use Capitec to book a car, what nonsense process. I called more than 20 times being sent from post to pillar. Call centre agents asked for a letter of authority, I gave them. Only then did they know that the matter has to be escalated. I keep calling and the agents keep reading me a script and telling me about waiting times. Just release my money, man.

Terrible service all round but big ups to Nomsa Ndawonde, shame, for just trying. Its hard being a diamond in a dump. Capitec processes on this process are pathetic.