NN
Nokubonga N
1 reviews | Active since May 2018
12 Mar 2024, 07:17
Rejected Uber rides faire kept on hold for over 24hours now I need my Money I can't be charged morethan 3 times for cancelled Trips, release the hold I need to use my money
I book uber yesterday using my capitec account fair cost was R130 my ride were automatically cancelled due no drive/ cars available I tried 3 times to my surprise that's Capitec kept on holding my money I thought it Wil reverse immediately after a Trip cancelled like it usually happened with other banks but up until today bmy money is still on hold with Capitec account, can you release that's hold as I need to use that Money, I contacted uber I was told it supposed to be released immediately because the was bo ride and it was automatically cancelled Why the keep on charging because I have Money on hold.
Kindly release all my Uber charges on hold for ride that didn't go through I need please
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Replies (1)Capitec Bank's replyOfficial
12 Mar 2024, 19:17Good day Nokubonga
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Mar 2024, 19:17
Official
Good day Nokubonga
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
