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Nokubonga N

1 reviews | Active since May 2018

12 Mar 2024, 07:17

Rejected Uber rides faire kept on hold for over 24hours now I need my Money I can't be charged morethan 3 times for cancelled Trips, release the hold I need to use my money

I book uber yesterday using my capitec account fair cost was R130 my ride were automatically cancelled due no drive/ cars available I tried 3 times to my surprise that's Capitec kept on holding my money I thought it Wil reverse immediately after a Trip cancelled like it usually happened with other banks but up until today bmy money is still on hold with Capitec account, can you release that's hold as I need to use that Money, I contacted uber I was told it supposed to be released immediately because the was bo ride and it was automatically cancelled Why the keep on charging because I have Money on hold.

Kindly release all my Uber charges on hold for ride that didn't go through I need please

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Mar 2024, 19:17
Official
Good day Nokubonga  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank