Rejected Funeral Claim

Funeral Claim on Ensure Life Rejected because the ensured life was 8 Days (With my next premium payment date on the 1st October) Short of having completed 6 Months Waiting period. I have since requested for a review and the back-office clients has been very Rude and not helpful. I would like for this to be reviewed urgently and waiver implemented given the fact here. I have been banking with Capitec and ensured Many other family members. Failure which I will be forced out as a banking client to other insurance providers with immediate effect