Reinstate my funds and unblock my account please

Capitec used to be a great bank to deal with until recently most people are experiencing there accounts being blocked or funds being on hold and I for one are one of those people where my main Capitec account funds has been on hold and then today my monthly savings account is blocked. I have submitted an affidavit on Friday the 8th of December for my main Capitec account with no feedback and resubmitted my affidavit via email again today.

This is ridiculous has the funds earned is through stokvel, online work such as surveys, online tasks which assist with our daily living expenses.

Really disappointing dealing with Capitec since I've been banking with them for than 10 years plus.