Reinstate Funds

My name is Glen Moreriane (***) and I have recently reviewed my disheartening experience with the organisation (Capitec Bank) online, courtesy of HelloPeter. I was shortly contacted by one of the staff members and my complain was satisfied, well partly. Upon unblocking my account which was closed for a year due to speculated investigations taking place (my initial complain. A blocked account), funds which were previously present in my account before it was blocked where not reinstated. For these funds to be present to my disposal again I was told to either send a proof of payment in the form of an e-mail to Capitec, or provide the proof of payment of the funds to my nearest Capitec branch. As any reasonable person would, I went to my nearest Capitec branch (Menlyn, Pretoria) and explained my predicament, and went on to further present the required proof of payment.. only to be told it was insufficient. I am left with tricks nor creative ideas to continue playing a cat and mouse game with what is rightfully mine.