MG
Morag Geddes-Sinclair
1 reviews | Active since Sept 2010
13 Sept 2021, 17:32
Regular unauthorized international deductions.
I left SA in September last year. I am no longer using my account. It recently came to my attention that there are amounts of R0.40 and R3.00 coming off my account almost every day. I have phoned twice to report it as I am definitely not using my account. On both occasions I asked them to close the account. I was told that I am unable to as I have a savings account which only matures in 4 years time and that is linked to the account I wish to close so I cannot close it. I have now emptied my account but the deductions continue. I was informed that this would be handed over to the ***** division but it still continues. This is very disappointing as I have always been very happy with Capitec.
Helpful (0)
Replies (1)0
Replies (1)Capitec Bank's replyOfficial
13 Sept 2021, 18:13Good day Morag
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Sept 2021, 18:13
Official
Good day Morag
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
