MG
Morag Geddes-Sinclair

1 reviews | Active since Sept 2010

13 Sept 2021, 17:32

Regular unauthorized international deductions.

I left SA in September last year. I am no longer using my account. It recently came to my attention that there are amounts of R0.40 and R3.00 coming off my account almost every day. I have phoned twice to report it as I am definitely not using my account. On both occasions I asked them to close the account. I was told that I am unable to as I have a savings account which only matures in 4 years time and that is linked to the account I wish to close so I cannot close it. I have now emptied my account but the deductions continue. I was informed that this would be handed over to the ***** division but it still continues. This is very disappointing as I have always been very happy with Capitec.

0
Replies (1)
Capitec Bank
Capitec Bank's reply13 Sept 2021, 18:13
Official
Good day Morag

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank