BV
Bernadette V

1 reviews | Active since Apr 2018

02 Nov 2018, 14:49

Regular occurrence of unauthorized debits

While I am generally happy with Capitec, what concerns me very much is that I have just had an unauthorized debit on my account for R99. This is very concerning as 6 months ago I had to close my original Capitec account and open a new account due to the same thing happening. I had only had my original Capitec account for roughly 6 months when it happened the first time. I can't keep closing my account every 6 months due to unauthorized debits appearing on my account. There appears to be a a serious security breach. Please could someone investigate and implement better security measures. I see I am not the only one experiencing this problem.

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Nov 2018, 13:20
Official
I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank