Regret opening this account

Item: Capitec Bank
Rating: 1
Author: Daphne G

I have been paying my account on time and you guys noted me on trans-union as i skipped my payments. I called your call center numerous times, to up date this info and they keep transferring me from one department to another. Seems like no one knows what to do yet i am been affected. I regret doing business with you guys. I have a negative profile because you guys have messed process. please rectify this or i will get the ombudsman involved to resolve it for you.

Helpful (0)

Replies (3)

Daphne G's updateReviewer Update

09 Dec 2021, 11:19

THEY KEEP DISCONNECTING MY LINE AND NEVER BOTHER TO CALL ME BACK..JUST SPOKE WITH A MANAGER AND THEY DISCONNECTED ONCE AGAIN. AND YOU GUYS CALL THIS SERVICE

Daphne G's update09 Dec 2021, 11:19

Reviewer Update

THEY KEEP DISCONNECTING MY LINE AND NEVER BOTHER TO CALL ME BACK..JUST SPOKE WITH A MANAGER AND THEY DISCONNECTED ONCE AGAIN. AND YOU GUYS CALL THIS SERVICE

Capitec Bank's replyOfficial

09 Dec 2021, 12:36

Good day Daphne

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank

Capitec Bank's reply09 Dec 2021, 12:36

Official

Capitec Bank's replyOfficial

18 Feb 2022, 21:45

Hi Daphne

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply18 Feb 2022, 21:45

Official