Refusing to take responsibility

I am very disappointed with how Capitec Bank handled my situation. I ****med back in March or so a company by the name Katz Products was the machant that was allegedly paid with my card . I reported the matter with Capitec Bank and they have just responded only to tell me that they cannot be held responsible as it is clear from their side I personally paid with my details but I told them I have never been to this company I don't know who they I asked them for the company's contact details I phone the owner by the name Tshepo, he confirmed that it his indeed his company but doesn't have such a payment under my he also said I am not the first person to call about such . I called Capitec Bank and explained the who helped just useless and waste of time he refused to listen he kept on saying they have done their investigation and that is the outcome if I'm not happy I must go to the ombudsman and lay a complaint...what kind of nonsense is this my money has been taken from my account under the watch of Capitec Bank and im told I must take it up with a third party a whole freaken R1200 gone . This ******* Capitec Bank is getting away with ****** this is unacceptable.