Refusing to open account, + BADD service

Today I was at Capitec branch, Pine street Durban, I have never experienced such pathetic service in my life!!!! I went to go open an account and that rude a#& consultant with her so called manager were telling me nonsense..with ATTITUDE. I provided my proof of address which was missing a letter from my name did I mention the attitude she gave me, she says a letter is missing on your name. but ***, any fool can see that's my name...so I provide another letter which was dated October 2015 with no date, Mind you I'm still within the 3 months cut off so technically that letter should be valid until the last day of January. I am extremely disgusted by her lack of customer service. How on earth do you people deprive me of opening an account with you because of something so Stupid!!!! Believe you me, I am always going to tell people how **** Capitec bank is because of that ONE branch in Durban, Pine street. Does that manager lady even know her Job???? I was ticket number 217 helped by consultant 8. I know all about customer service as I work in that department myself. I'm so mad I'm shaking!!!!!