REFUSING TO ISSUE PAID UP LETTER ON A paid up LOAN

<p>THIS is POOR POOR POOR SERVICE</p> <p>This bank is been paid every month by debt councillor, December was suppose to be my last instalment which was debited.</p> <p>On the 15th December 2016 when I requested a paid up letter, I was told it I owe R40,70 and requested to pay the amount to the suspend account ( ********** 186) so that I can get my paid up letter. I got to the branch, the account cannot be deposited or transfer funds. I then requested them to debit my account (the head office).</p> <p>To my surprise they took 3 days before debiting the amount and I was told it will take 7days before I can get paid up letter.</p> <p>On the 16th of January 2017 they tell me I owe R2, 16. For interest acquired. It is not my fault you they did not debit me in time and that the process is dominated by manual process. Why should I pay this money if you took foraver to debit me? Whose fault is it?</p> <p>On the other hand to settle this amount will take me another 31 days as capitect take 10 working days to debit a R40, 70. To pay R2, 16 will take another 31 days and the fault was not mine.</p> <p>Poor service ...</p>