refusing to give me my money back

Monday evening I went to Capitec Bank at Vangate Mall to Deposit, I used ATM outside the branch. After i inserted the cash and sounds of cash is being counted by ATM, The ATM went dead, showed an OUT OF SERVICE error, I didn't even get my receipt. I immediately called the Capitec customer service while I was still waiting at the ATM coz the branch was closed, it's was after 5pm.The last person who assisted me asked me my security question meaning ID number,Acc,cell numbers etc.....and she said they can see the money inside the ATM they will keep it, it's safe there...I must go to the branch the following day and I would be assisted.I went to the branch Tuesday morning and I told the branch manager and the consultant but their response did not satisfy me. I even asked them to call customer service coz I really need my money....they said I must wait for 3 business days that was Tuesday morning and I'm still waiting...ever since that day.. My problem is that when i ask what is going to happen after these 3 days they say i will get feedback, no one is saying im going to get my money back... They telling me about investigations... What investigations??? This money was not ******, was it... All capitec needs to do is open their damn ATM and get my money out of there... What happened to seeing my money on Monday??? Now u must investigate???? Really!!!! I WANT my money... I will NOT be *****ed by this bank... I WANT MY MONEY