Refusing me my own money

Item: Capitec Bank
Rating: 1
Author: Willem L

Unfortunately i have to give 1 star. But they dont deserve any.

Once again they refused me to use my own money in my account. Then they try and bull**** you in saying but the app is not correct, how can your own app be faulty.

This is now becomming a real problem and i hate myself for ever moving my banking to Capitec.

I kniw that the lockdown was hard on everyone but is it really necessary to just refuse people their money. How desperate must this bank be

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

08 Jul 2020, 14:47

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply08 Jul 2020, 14:47

Official

Willem L's updateReviewer Update

13 Jul 2020, 09:18

So did you just phone me last week to get me to keep quiet? Is this how oathetic capital realy is?

Willem L's update13 Jul 2020, 09:18

Reviewer Update

So did you just phone me last week to get me to keep quiet? Is this how oathetic capital realy is?

Capitec Bank's replyOfficial

14 Jul 2020, 11:27

Good day

Feedback was provided. The complaint is closed.

Kind regards
Capitec Bank

Capitec Bank's reply14 Jul 2020, 11:27

Official

Good day

Feedback was provided. The complaint is closed.

Kind regards
Capitec Bank