Refuses to help with sms notification

I used to get sms notification for my credit card with regards to the current balance and the next debit order.i stopped receiving them since March. I have not been getting sms notification. I have been going to the branch every month to ask how much my next debit order will be. I went to a branch in East lynne. The branch manager told me that the sms'es are a courtesy and Capitec it's not obliged to send them. She was very rude. I was thinking of moving banks to Capitec but iam appalled by her behaviour. I dnt think moving to capitec will be a wise decision. Iam even think of moving my credit card to another bank.