JD
Jonathan D
1 reviews | Active since Apr 2010
19 Jan 2022, 09:20
Refuses to contact me and I can't contact them
Absolutely shocking: I am overseas at the moment and my token stopped working. I can't visit a branch, so have phoned and emailed multiple times. The department that I need to speak to will not contact me, and there is no way to contact it directly.
Absolutely shocking, and I now need to take this further. Am I supposed to fly back to South Africa urgently to have this resolved??
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
19 Jan 2022, 12:11Good day Jonathan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Jan 2022, 12:11
Official
Good day Jonathan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JD
Jonathan D's updateReviewer Update
25 Jan 2022, 01:32Once this eventually went to the right department and person at Capitec, it was resolved quickly. Thank you to the person who resolved it well.
JD
Jonathan D's update25 Jan 2022, 01:32
Reviewer Update
Once this eventually went to the right department and person at Capitec, it was resolved quickly. Thank you to the person who resolved it well.
Capitec Bank's replyOfficial
01 Mar 2022, 09:53Hi Jonathan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply01 Mar 2022, 09:53
Official
Hi Jonathan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank