Refused to refund my money -ATM *****

on the 27/09/2015 they was an ATM ***** ,i went to draw out cash from a standard bank ATM which i have been using for years situated near my house.my husband was ill he had fainted and was rushed to hospital.i had to draw out money to pay for his check up @ the doctor, been a Sunday cash was only acceptable.@ the atm i put my card in ,the card was swollen i pressed cancelled an waited nothing came out not even a slip while standing @ the atm i received a sms from the bank saying R600 was drawn drawn out from a ABSA atm .i did not have a phone on me to call and cancel the card as i was rushing to the doctor to see my husband.when i got there i used my friends phone to call and cancel the card an log the case.a reference was given,i called twice to find out the bout the progress on the investigation.i received a call today telling me i will not be getting me money back.how is this my fault.i been client with this bank for years.this is not acceptable the lady that called tells me my pin code was used twice incorrectly so how did the bank still allow money to go out from my account .I have asked to speak to a manger still no one has called me.