REFUSED TO ISSUE NEW CARD WITH SECURITY FEATURES

<p>I was at Goldreef city when I was told that my card doesn't have all the security features, the security feature in question is the MC under the red and yellow sign of the Master Card, you only see this MC feature when you put the card under a UV light. I went to the branch at Mall of the South to get a new card, the staff was also unaware of this feature, one of them took out her card and put it under the UV light and her card did have the MC and mine doesn't, and mind you mine is also a chip card. The staff advised me that they can issue me a new card but I will have to pay R55.00 for a new card, I refused to pay R55.00, they called the call centre to have an approval to issue me with a new card but they were told that I can't get a new card because my current card is working, yes it is working but at other places like Goldreef where they use UV light to determine is the card is ligit, they refuse to assist me. the card I'm currently using I was issued not so long ago, clearly they issued me with a card that doesn't have all the security features, I want them to replace the card with no charge, it is not my fault that the card doesn't have all the security feature. As a valued client of Capitec for over the years, I feel that my rights as a client have been violated, they need to issue a new card with NO CHARGE or else I take my business somewhere.</p>