Refused Help

<p>My Brothers account ahcked and money was withdrawn from his account and when he went to his nearest capitec branch he was told they would investigate after the standard 2 weeks he went back to find out what happened the bank told him that a lady withdrew funds in Portshepstone using his pin advised that his card was with him and pin they then told him to call the call center they could not help him. My borther funds are still missing and the bank never did a follow up for him i am writing this to find out if the bank should not be covered for these type of *****s on customers account and where did this lady get his pin .Very angary</p>