Refused assistance

I went to the Pavilion branch to find out why my newly turned 16 year old daughters app and account was not working. I was very rudely treated by the door Marshall and especially the consultant that she called for assistance. He refused to assist as my daughter doesn’t have her ID yet, only her birth certificate. He stated that no bank will assist us, well he was wrong! FNB opened a new account for her using her birth certificate today. I did not appreciate his attitude nor his refusal to assist. I would like this account reactived immediately