Refused a Refund

<p>I am a victim of card of skeeming and I was ****med R2300. I called the Call Centre to stop the card was it was confirmed that the card was stopped and that the last Transaction made was R12, but minutes later i received sms stating that money went out. Went to the Branch and my case was handled by Karabo and he escalated it to Mandisa who was keep taps with me. Today she calls and tell me I wont be refunded due to thney withdrew my money at 20h04 and I made a call at 20h07. Why was i given impression or clarity that my card was stopped, Why am I not refunded? I mam furious and I want clarity. Mandisa tod me the case is closed fom her side because it was late by 3 minutes so I need further investigations</p>