Refuse to reverse eft payment

<p>On Tuesday the 4/10/16 at about 6:30 I made payment to a different bank unaware that my partner had already made payment to that account holder, I called Capitec almost an hour after payment was made to cancel the transaction considering the fact that it was definitely NOT in that person's account yet as its a different bank. The lady said she has canceled the payment will be in my account in 7 days . Today I received an sms that my request was unsuccessful because the recipient did not authorize debit on their account but HOW DID IT GET TO THEIR ACCOUNT WHEN I CANCELED WITHIN AN HOUR OF MAKING THAT PAYMENT ? It wasn't a clear immediately payment , capitec doesn't have that option. I'm very disappointed! Called their customer care and they can't really explain themselves!</p>