Refuse to issue bank statements of a deceased person. Capitec is a crucial, we submitted a claim followed the death of my late brother. They told us the policy had lapsed due to 3 missed premiums and issues a letter which statements the date of these pr

Bank Statement of a Deceased no being issued after they rejected to pay funeral cover. Refuse to issue bank statements of a deceased person. Capitec is a crucial, we submitted a claim followed the death of my late brother. They told us the policy had lapsed due to 3 missed premiums and issues a letter which statements the date of these premiums. Two months late we decided to pursued the matter to Ombudsman to our surprise we were issues with the second letter stating that the policy had lapsed in September 2024, however the missed premium which stipulated in the first letter were different in the second letter. When we asked the reason behind two contradictory letter we didi not get the response. Capitec refuses to issues us with a bank statements of the deceased. We have submitted all requirement documents from the Masters Court and stated the dates of the statement to be issued however they only provided us with a blank statement from July to October 2025 while we buried the deceade in June. During this entire process we had discovered that Capitec continue to debit premiums from my brothers account of our late uncle who passed on in June 2019 however the premiums were debited until end of 2022. We also raised this concern with them they requested the death certificate but have not paid the refund in full. They now ignore our email and do not answer the phone calls. All this bank does is to cause people more pain and suffering.