refuse to help me once again

I phoned Capitec about 2 weeks ago to change my debit order as I have an new job. They could not help me and asked me to go into the branch. I did today just after 8am, I was number 3. The lady helping me and the lady in charge did not want to help me change my debit order. Always have excuses when they ned to help me. I do not have the time to go into the bank 10 times to change just 1 debit order date. But when the payment is late this month Capitec would be the first to send a sms and ask for the payment yet they cannot deliver on a customer query. I have never missed a payment. I do regret opening a loan at Capitec and I will tell every one I know to stay away from a bank that cannot take care of their clients basic needs. Please only respond by email as I will be starting my new job on monday 19/10/2015. Thanks