Refusal to stop a debit check

The workers at Capitec have **** to me for months I have visited the branch in Gateway in Durban and even Verulam asking them to stop a debit order that I did not accept from clientele. I was told that I cannot dispute or stop it as I accepted the debit check mandate I did explain to them that I did not why would I dispute something I agreed on or accepted and mind you if debit orders fail due to insufficient funds there is a fee for that so I want compensation from capitec for their employees lying to me as I have spoken to colleagues about this and they were in the same situation and the month was reversed and the debit stopped so this has cost me a lot of money as clientele had been debiting me for moth because they refused to assist. I went to the branches because the call center agents could not assist.

I hope this reaches the capitec and my issue is dealt will.