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darren H

1 reviews | Active since Nov 2018

20 Nov 2018, 12:35

Refusal to remove paid up money

I have been trying for weeks now to have my credit score cleared from money that was owed and paid up.The amount is still showing and has not been removed as I have asked them to remove it from my credit score and has yet again NOT BEEN DONE.This is causing major problem as i am applying for my home loan and cannot for this small amount they refusing to remove that has been paid up ALREADY!

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Nov 2018, 13:28
Official
Good day 

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Complaint Management
Capitec Bank