TT
Tshepo T

1 reviews | Active since Feb 2021

24 Feb 2021, 12:30

REFUSAL TO REMOVE FROM UNWARRANTED ***** PREVENTION LIST!!!

In 2013 I was a victim of impersonation and *****. The case has since been resolved. I was placed in the South African ***** Prevention Services database by capitec without my consent. This has caused great inconvenience to me because with every application for credit or employment I make, my name is flagged. 8 years later Capitec refuses to remove my name. I have tried numerous attempts to solve this to no avail!

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Replies (3)
Capitec Bank
Capitec Bank's reply24 Feb 2021, 12:35
Official
Good day Tshepo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply04 Mar 2021, 09:56
Official
Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Complaint Management
Capitec Bank

TT
Tshepo T's update04 Mar 2021, 10:59
Reviewer Update
Good day, the issue has now been resolved. Thanks for your assistance.

Regards