Refusal to release money from a Society Account.

Good day I need assistance . We have a Stokvel with Capitec it has been 5 years now . Last year December we submitted a notice to withdraw at the Harrison Street Branch in Jhb . On the 7th when our nominated members went to the bank they were told that the account is under investigation and that they should come after a week . They went after a week and they were told that the brach manager would call them . She never called . We then went to check in January and nothing had changed . I Feb we went and we were told that the investigation was over and the money would be released . It was never released in March we were told that the money is in the suspense account . End of March another member has sent an email to Capitec Global to enquire about the matter there has been no response to date . It has been 4 months now that we are waiting for our money to be released. Are you running a **** or what.