Refusal to pay after second investigation

I am writing this review with great disdain and broken heart in a manner in which Capitec manager called Nothemba treated me as a client and being rude after she was required by her seniors to re investigate how did ****s get in my capitec account without my knowledge, her investigation was one sided and have no facts because I am being denied vouce recordings and footage of the day of the incident, how do you deny the fact that I called in to complain about my last withdrawal via their app, if Capitec could treat their clients in this fashion imagine other incidents that were forced closed their incidents without giving clients opportunities to give their side of their story.

# pay back the R6500