Refusal to give me a contract of an account held

<p>I am a capitec client and have had a loan account which has been up to date and well paid. I took out the account at Kempton park festival mall in 2012 and have since moved to Newcastle KZN.</p> <p>I wanted to review the contact and see the terms I took it upon but upon several attempts of visiting the branches they have failed to provide me a copy. I have tried contacting the banks complaints center via my legal represantatives with no succes. </p> <p>I m disappointed to say the least at the lack of customer support on this regard by the bank that poise it's self as customer orientated. All I want is a loan contract copy of terms and all that I signed. </p>