AV
ANASTASIA V
1 reviews | Active since Dec 2018
30 Jan 2021, 16:02
Refusal of reversing unauthorised Debicheck Deduction
I have beem in contact with various departments at capitec head office today, but with no success. I have had only **** with having problems resolved. 2 DebiChecks went off my account adding to more than R3000 today, this were initiated in September and merchants were allowed by Capitec to repeat this without approval. So many DebiChecks from the past still showing active on my profile, so this means all of these will be allowed to be deducted again...??? I am closing my account and will be going to social media and newspapers if this money have not been reversed back into my account within 48 hours. I am a client of capitec for so many years, always battle to solve queries. It has to reach management and complaints departments first before getting any luck. If Capitec can not protect their client's money then there is more who needs to know about this and start investigations. I will be waiting 48 hours for my money deducted to be reversed back into my account, if my expectation is not met, I will take it further.!!! I am fed up now!
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
30 Jan 2021, 16:04Good day ANASTASIA
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Jan 2021, 16:04
Official
Good day ANASTASIA
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
AV
ANASTASIA V's updateReviewer Update
01 Feb 2021, 17:06PATHETIC!!! AFTER RECEIVING A CALL ON SUNDAY WITH A REFERENCE NUMBER AND CONTACT NUMBER AS I MISSED THE CALL DUE TO BAD SIGNAL, I PHONED 3 DIFFERENT NUMBERS AT CAPITEC. WHICH AT THE 3RD CALL I SPOKE TO AN AGENT WHO ADVISED SHE IS SENDING AN URGENT EMAIL THROUGH FOR ME TO BE CONTACTED BACK. NOW I PHONED CAPITEC ON ***. THE AGENT I SPOKE TO PHONED ME BACK FROM ***. AS I AM FURIOUS BECAUSE I NEED TO PHONE CAPITEC AS YOUR SERVICE ARE TOO POOR TO ATTEND TO A COMPLAINT FROM A CLIENT. NOW I SUGGEST THAT THIS VOICE RECORDINGS WILL BE LISTENED AT. YOUR AGENT WHO PHONED ME IS *********** WITH EXCUSED AND THE MORE I TRY AND EXPRESS MYSELF THE MORE SHE HAS SOMETHING TO SAY AND STARTS LAUGHING. GET YOUR ACT AND YOUR STAFF TOGETHER CAPITEC YOUR STAFF ARE BUSY INSULTING YOUR REPUTATION!!! I AM DONE WITH THIS.
AV
ANASTASIA V's update01 Feb 2021, 17:06
Reviewer Update
PATHETIC!!! AFTER RECEIVING A CALL ON SUNDAY WITH A REFERENCE NUMBER AND CONTACT NUMBER AS I MISSED THE CALL DUE TO BAD SIGNAL, I PHONED 3 DIFFERENT NUMBERS AT CAPITEC. WHICH AT THE 3RD CALL I SPOKE TO AN AGENT WHO ADVISED SHE IS SENDING AN URGENT EMAIL THROUGH FOR ME TO BE CONTACTED BACK. NOW I PHONED CAPITEC ON ***. THE AGENT I SPOKE TO PHONED ME BACK FROM ***. AS I AM FURIOUS BECAUSE I NEED TO PHONE CAPITEC AS YOUR SERVICE ARE TOO POOR TO ATTEND TO A COMPLAINT FROM A CLIENT. NOW I SUGGEST THAT THIS VOICE RECORDINGS WILL BE LISTENED AT. YOUR AGENT WHO PHONED ME IS *********** WITH EXCUSED AND THE MORE I TRY AND EXPRESS MYSELF THE MORE SHE HAS SOMETHING TO SAY AND STARTS LAUGHING. GET YOUR ACT AND YOUR STAFF TOGETHER CAPITEC YOUR STAFF ARE BUSY INSULTING YOUR REPUTATION!!! I AM DONE WITH THIS.
Capitec Bank's replyOfficial
02 Feb 2021, 11:11Good day Anastasia
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply02 Feb 2021, 11:11
Official
Good day Anastasia
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
AV
ANASTASIA V's updateReviewer Update
16 Feb 2021, 17:13UNFORTUNATELY, your opinion is up to ****. I went to open an account today at another bank because the service I get from Capitec is absolutely pathetic. Attempted today again but no sense of urgency or seriousness from Capitec. Still sitting with how many unauthorized debichecks showing active on my account I am not even aware of. Get your act together. You are losing clients.
AV
ANASTASIA V's update16 Feb 2021, 17:13
Reviewer Update
UNFORTUNATELY, your opinion is up to ****. I went to open an account today at another bank because the service I get from Capitec is absolutely pathetic. Attempted today again but no sense of urgency or seriousness from Capitec. Still sitting with how many unauthorized debichecks showing active on my account I am not even aware of. Get your act together. You are losing clients.
AV
ANASTASIA V's updateReviewer Update
06 Apr 2021, 17:33STILL WAITING FOR THIS TO BE RESOLVED AS ANOTHER DEBICHECK WERE APPROVED AND THIS IS NOT EVEN PART OF THE DEBICHECK MANDATE. BATTLING FOR THE 2ND WEEK FOR MY MONEY TO BE RETURNED. THIS IS *****. AND NO INTEREST FROM CAPITEC.
AV
ANASTASIA V's update06 Apr 2021, 17:33
Reviewer Update
STILL WAITING FOR THIS TO BE RESOLVED AS ANOTHER DEBICHECK WERE APPROVED AND THIS IS NOT EVEN PART OF THE DEBICHECK MANDATE. BATTLING FOR THE 2ND WEEK FOR MY MONEY TO BE RETURNED. THIS IS *****. AND NO INTEREST FROM CAPITEC.
Capitec Bank's replyOfficial
14 Apr 2021, 11:34Good day Anastasia
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply14 Apr 2021, 11:34
Official
Good day Anastasia
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank