Refusal of reversing debit orders going off the account

Good day i have an account with capitec but the service is disgusting ive sent so many emails and made calls but nothing gets done i evens copied in the bank ombudsman. Debits that went of from my account and capitec just refuses to reverse the debits evens got an avdavit from saps but still nothing so they dont care about yr money if it had been them i would gladly wanted to see hw they felt!im very very disgusted with capitec honestly!!!!!!