Refusal of Proof of Payment

I am deeply disappointed in your Delft Mall Capitec Branch as i have been struggling to to get proof of payment from my own accounts which I sent last year around May 2023. When i went to request it by the branch since it doesn't show on the banking app I was told they can't assist me as I did alot of transactions and that my account was once flagged for *****ulent activities, to be told that if didn't commit all those *****ulent activities I would be in this situation and which the consultant doesn't have the right at all to say to a customer,this is totally unprofessional. All I want is all the proof of payments I ever sent from all my Capitec account's including flexible savings plan. All proof of payments of transactions that was paid to my own personal Nedbank account *** , also saved as Mikhail Nedbank Account.

I would just like to request that all those proof of payment be sent to my email as I won't step again in that Branch.