refunds not succesfull

i made a payment in to a wrong account which is markro i call back today with feedback stating there is insufficent funds which PAYU PAYMENT send to capitec i ask for another the no given *** does not even exist what type of a bank is this that can not help they customers to get they money back i have send proof but they still dont assist same with a insurrance i went a resverse in eldoradopark branch R584 is not a 5 rand it is my money i can rather change to tyme bank