sM
siyanda M
1 reviews | Active since Jan 2016
08 Oct 2019, 07:44
REFUND/REVERSAL
I BOUGHT ITEMS ONLINE AND I WAS BILLED TWICE FOR THE SAME ITEMS, FISRT ON THE DATE THAT I MADE THE PURCHASE, SECOND I GOT BILLED WHEN THE ITEMS ARRIVED, I WENT TO CAPITEC ERMELO FOR THEM TO REFUND/REVERSE THE SECOND AMOUNT THAT I WAS BILLED AND I AM UNHAPPY WITH THE PROGRESS, THEY HAVEN'T TAKEN MY CLAIM SERIOUSLY I EVEN CALLED THE CAPITEC CUSTOMER CARE LINE AND THE INFO THAT THEY GAVE ME WASN'T HELPFUL, I'M EVEN THINKING OF CLOSING MY ACCOUNT WITH CAPITEC AS THEY ARE UNPROFESSIONAL
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Replies (3)
Capitec Bank's replyOfficial
08 Oct 2019, 16:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply08 Oct 2019, 16:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
sM
siyanda M's updateReviewer Update
09 Oct 2019, 14:21I called the call center yester day and the lady that I spoke to said she will send an email to cards division and I should be expecting a call from them before the end of yesterday's business hours, I waited and no call came through I called again today and thy said the same thing, I've been with capitec for 8 years now, am I joke to you, do you not take me seriously, should I close my account and get another bank since it's clear to me that you are failing to resolve my matter,
sM
siyanda M's update09 Oct 2019, 14:21
Reviewer Update
I called the call center yester day and the lady that I spoke to said she will send an email to cards division and I should be expecting a call from them before the end of yesterday's business hours, I waited and no call came through I called again today and thy said the same thing, I've been with capitec for 8 years now, am I joke to you, do you not take me seriously, should I close my account and get another bank since it's clear to me that you are failing to resolve my matter,
sM
siyanda M's updateReviewer Update
09 Oct 2019, 14:22I've already waited for 7 days nothing has been done now you are telling me to wait for another 5 working days, clearly you must take me for a fool, solve my matter asap
sM
siyanda M's update09 Oct 2019, 14:22
Reviewer Update
I've already waited for 7 days nothing has been done now you are telling me to wait for another 5 working days, clearly you must take me for a fool, solve my matter asap